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Intermittent no IP in east Van Dec 2018 Jan 2019

Question asked by asmithvan403 on Jan 2, 2019
Latest reply on Jan 8, 2019 by asmithvan403

Intermittent no IP on DCX 3510 in east Van. I have been experiencing no IP without any change to my hook up for the past several weeks. I have HD PVR on one one arm of 1:3 spltter shared with internet modem and one other downstream splitter. I have rebooted HD PVR many times and it does not come back. Perhaps comes back 3 - 8 hours later. Is any one else having these issues with DC 3510? Technician says it is due to weak signal but we have had this same setup for 2 1/2 years without previos problems.