AnsweredAssumed Answered

XB6 Red Light of death...

Question asked by loxvolsungxki on Jan 12, 2019
Latest reply on Jan 16, 2019 by shaw-tony

So ive been loving shaw since 2012 but ever since ive upgraded to this XB6 Drcember 1st 2018 internet with shaw has been a constant headache. Have had the XB6 replaced twice.

Once or twice a week I have to take a pin, reset, and go through the whole process of setting it up again. Techs constantly say "it's working on our end" and get me to rinse and repeat this process. Is this seriously what the next two years of a contract with shaw is going to be? I'm so tired of waiting on a phone or chat for a tech to have me re-live this issue every week. Can anyone in the community provide solid suggestions? 

Outcomes