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Extra wrong charges on my Shaw bill

Question asked by shawnlenzin on Jan 14, 2019
Latest reply on Jan 16, 2019 by shaw-tony

Hi I just received my Shaw invoice and they charged my account an extra almost $4.00 for "late payment" charges.  The problem is that my invoice for the last 10 years has been on automatic full payment.  When I talked to a Shaw employee they indicated it was a mistake.

Not sure how after 10 years of monthly billing all of a sudden they make this charge?
I advise everyone check the details of their bill to avoid these arbitrary charges added onto their bill...

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