Unhappy with how Shaw has handled this

Discussion created by ereim on Mar 9, 2013

Why was I was not notified of my lost emails until March 9th at 1:47 pm. If Shaw knew that this had happened on the 27th then the proper course of action should have been to notify all of their customers immediately! I had been waiting for a reply from an associate and had I known of the problem I would have been able to address the issue. This has caused me great concern about the future security of my e-mail and I want Shaw to explain why this happened and want they are going to do to reassure their customers that this will not happen again. I am seriously considering switching my Internet service provider based on how Shaw has handled this.