What is rdx-1000? Our tv and internet go out at least 10 times a day. Our master bedroom box crashes and freezes every single night between 1030 and 1130. It takes half hour or more to get going again. Tonight it's just a redish screen saying somethings not quite right rdk 10000. I've been on hold for 40 minutes with Shaw and chat is unavailable. Please shaw...tell me again why I am paying full price for partial service.