this just started to happen in February and only on the half hour comedies on ABC and it is not My Blue-sky or My TV doing it .
Its Me again. I switched recording from WXYZ channel to CTVTO and the described video wasn't there. It must be an issue with the WXYZ station
Thank you for reaching out! I haven't heard of any reports of that issue with the WXYZ channel. If you haven't done so already, I'd recommend rebooting your BlueSky TV with the steps here and to ensure the descriptive video services are disabled here. Keep me posted if you notice the same issue after those troubleshooting steps.
Tony | Community Mod.
Thanks for trying to help but I just told My Blue Sky box to record the ABC half hour comedies on CTVTO and CTV2 and I don't have any issues . WXYZ announces at the beginning of the show that it is "RECORDED" with described video where as the normal channels say the show is available with described video. I hope this makes more sense because I know it is not My Blue Sky box or My TV
I already confirmed the TV and blusky descriptive video is off and I rebooted the box. Still happening.
garvalsherv and cflisthebest, thank you so much for providing more details. I was able to replicate this issue. I have sent these details up to our video operations team to work on a resolution. I appreciate your patience!
one itss only on HD not sd why are the the pid still not fixed? This has been going on for a month Glad they got rid of all the people that would have coaght this before But hey what do i know,
Still having this problem despite double checking everything and restarting the box. Restarting helped for one day.
The issue is still occurring, they haven't fixed it yet
Thanks for reaching out! This issue should be resolved. I haven't heard of any new reports of issues. What troubleshooting steps have you tried so far? garvalsherv, cflisthebest, coffeehead72, cygauthier are you still noticing issues now?
abc east hd fine
I am having this issue. Get it on half hour comedies and noticed it on Shark Tank last night too.
Hi everyone, thanks so much for reporting this to us! It looks like we do have an open ticket for this issue now. Because the problem is intermittent, it's going to take a bit of time for us to monitor and narrow down what exactly is causing it to happen so we don't have an ETA yet, but our video team is on it and hopefully it should be fixed soon.
its doing it again tonigh on ABC HD east as not all show have DSV it wont happened all the time. Also its just a wrong pAduio pid im going to go out to say its only peeople that are not in Van... and its only on one path.
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