Shaw Channels Randomly Freezing

Discussion created by slivy58 on Feb 2, 2019
Latest reply on Feb 11, 2019 by shaw-tamara

Is Shaw having problems on their end that may cause channels to randomly freeze?


The reason I ask…


While watching live TV channels will freeze at any given time requiring cycling from one channel to another to regain motion. There’s no specifics as to when this will happen as it’s totally random, can occur on a regular basis (seconds) requiring frequent channel cycling or, subside for several minutes to several hours. It does not seem to be “channel specific” either since when it gets bad it appears every channel I turn to will freeze.


This same problem has occurred on numerous occasions over the past several years (yes years), just out of the blue it will start to happen. Sometimes it will only last for 1-2 days or a week plus. Going on day 3 with the most recent occurrence… does seem to be less frequent now although only time will tell whether that is the case. And YES, in this most recent instance my Shaw cable box (Pace DC758D) has been power cycled having no bearing on the situation whatsoever.


Truly do not believe this is a problem stemming from my end due to our long history of encountering same freezing issues over the past several years. No change in equipment over the course, nothing tweaked or tampered with. And I cannot see a piece of faulty equipment miraculously fixing itself especially when I considers it can be several months to over a year before it crops up again.