OK this is getting seriously annoying !!! my modem keeps getting disconnected CONSTANTLY and by constant I mean like almost every half hour / hour ALL DAY so far everyday since joining shaw ( Jan 30 ) I got the 600 speed or whatever and well I am extremely unsatisfied
first off the original tech that set it up did a sloppy job ... like the cable outlet he installed wasn't even mounted onto the wall properly and wont hold the screws in place so the cable/wire was not secure
I don't really care about that so much its the fact that I rent where I live so I'm sure the landlord/owner is going to be thrilled about the appearance that has been made of the multiple screw holes he put in the wall
so then he did whatever it is he did ( his job apparently ) and left
not even a full hour and my connection drops so I contacted him again and he came back and "fixed" it ... not really ... so the next day I have to contact shaw regarding the constant disconnections and again they send another tech to "fix" this issue ...
well NOTHING HAS CHANGED still the same thing less than every hour ALL DAY ... seriously WTF !!!
...if this keeps up I think I will be going back to telus ...
also I don't know if it helps but this is from troubleshooter..
Version:1.0 StartHTML:000000257 EndHTML:000023773 StartFragment:000002055 EndFragment:000023732 StartSelection:000002055 EndSelection:000023732 SourceURL:file:///C:/Users/Just%20Me/AppData/Local/Diagnostics/460911090/2019020908.001/ResultReport.xml