teckyb

connection CONSTANTLY disconnects/drops

Discussion created by teckyb on Feb 9, 2019
Latest reply on Feb 11, 2019 by trk0225

OK this is getting seriously annoying !!! my modem keeps getting disconnected CONSTANTLY and by constant I mean like almost every half hour / hour ALL DAY so far everyday since joining shaw ( Jan 30 ) I got the 600 speed or whatever and well I am extremely unsatisfied 

first off the original tech that set it up did a sloppy job ... like the cable outlet he installed wasn't even mounted onto the wall properly and wont hold the screws in place so the cable/wire was not secure

I don't really care about that so much its the fact that I rent where I live so I'm sure the landlord/owner is going to be thrilled about the appearance that has been made of the multiple screw holes he put in the wall

so then he did whatever it is he did ( his job apparently ) and left

not even a full hour and my connection drops so I contacted him again and he came back and "fixed" it ... not really ... so the next day I have to contact shaw regarding the constant disconnections and again they send another tech to "fix" this issue ...

well NOTHING HAS CHANGED still the same thing less than every hour ALL DAY ... seriously WTF !!!

...if this keeps up I think I will be going back to telus ... 


also I don't know if it helps but this is from troubleshooter..

Version:1.0 StartHTML:000000257 EndHTML:000023773 StartFragment:000002055 EndFragment:000023732 StartSelection:000002055 EndSelection:000023732 SourceURL:file:///C:/Users/Just%20Me/AppData/Local/Diagnostics/460911090/2019020908.001/ResultReport.xml

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Windows Network Diagnostics
Publisher details
Issues found
Windows can't communicate with the device or resource (primary DNS server)
Detected
Detected
Contact your network administrator or Internet service provider (ISP)
Completed
Issues found
Detection details
6
Windows can't communicate with the device or resource (primary DNS server)
Detected
Detected
The device or resource is not responding to requests.
Detection details
Expand
Informational
Diagnostics Information (Teredo)
Details about Teredo diagnosis:   Teredo Parameters --------------------------------------------- Type                    : client Server Name             : win10.ipv6.microsoft.com. Client Refresh Interval : 30 seconds Client Port             : unspecified State                   : offline Error                   : failed to resolve server name
Informational
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:   Network adapter Wi-Fi driver information:     Description . . . . . . . . . . : Killer Wireless-n/a/ac 1535 Wireless Network Adapter    Manufacturer  . . . . . . . . . : Qualcomm Atheros Communications Inc.    Provider  . . . . . . . . . . . : Qualcomm Atheros Communications Inc.    Version   . . . . . . . . . . . : 12.0.0.307    Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem19.inf    Inf File Date . . . . . . . . . : April 15, 2017  10:27:50 AM    Section Name  . . . . . . . . . : ATHR_DEV_OS63_988x_RV_Killer_NFA364A_2.ndi    Hardware ID . . . . . . . . . . : pci\ven_168c&dev_003e&subsys_15351a56&rev_32    Instance Status Flags . . . . . : 0x180200a    Device Manager Status Code  . . : 0    IfType  . . . . . . . . . . . . : 71    Physical Media Type . . . . . . : 9
Informational
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:   Information for connection being diagnosed  Interface GUID: 45d472fa-7120-4df9-8ca6-322be2310d83  Interface name: Killer Wireless-n/a/ac 1535 Wireless Network Adapter  Interface type: Native Wi-Fi  Connection incident diagnosed  Auto Configuration ID: 10  Connection ID: 15  Connection status summary  Connection started at: 2019-02-09 00:46:22-652  Profile match: Success  Pre-Association: Success  Association: Success  Security and Authentication: Success  List of visible access point(s): 14 item(s) total, 14 item(s) displayed         BSSID          BSS Type PHY     Signal(dB)     Chnl/freq    SSID ------------------------------------------------------------------------- 44-1C-12-16-E3-85     Infra      <unknown>     -22          5220000      Notyours-5G F0-F2-49-A6-3D-F8     Infra      <unknown>     -79          11      SHAW-A63DF0 70-F1-96-9B-98-02     Infra      <unknown>     -84          11      TELUS0717 D8-EB-97-32-E8-7A     Infra      <unknown>     -84          5      TRENDnet755_2.4GHz_R4UT 9C-1E-95-23-22-82     Infra      <unknown>     -83          1      TELUS2001 1C-AB-C0-8A-28-99     Infra      <unknown>     -86          6      ShawMobileHotspot 9C-1E-95-E1-CA-32     Infra      <unknown>     -78          11      TELUS1742 02-03-8C-08-B1-FD     Infra      <unknown>     -32          1      DIRECT-PHDESKTOP-6C0KM9Pms0S 44-1C-12-16-E3-7D     Infra      <unknown>     -27          1      Notyours 10-DA-43-C4-D0-64     Infra      <unknown>     -89          1      NTGR_VMB_1492654887 9C-1E-95-C3-E5-E2     Infra      <unknown>     -88          1      TELUS3238 F2-F2-49-A6-3D-F0     Infra      <unknown>     -88          5745000      SHAW-A63DF0-5G 1C-AB-C0-8A-28-98     Infra      <unknown>     -86          6      Saran 2.4 44-1C-12-16-E3-80     Infra      <unknown>     -28          1      (Unnamed Network)  Connection History   Information for Auto Configuration ID 10    List of visible networks: 14 item(s) total, 14 item(s) displayed   BSS Type PHY     Security     Signal(RSSI)     Compatible     SSID   ------------------------------------------------------------------------------   Infra      <unknown>     Yes          100     Yes          Notyours-5G   Infra      <unknown>     Yes          42     Yes          SHAW-A63DF0   Infra      <unknown>     Yes          32     Yes          TELUS0717   Infra      <unknown>     Yes          32     Yes          TRENDnet755_2.4GHz_R4UT   Infra      <unknown>     Yes          34     Yes          TELUS2001   Infra      <unknown>     Yes          28     Yes          ShawMobileHotspot   Infra      <unknown>     Yes          44     Yes          TELUS1742   Infra      <unknown>     Yes          100     Yes          DIRECT-PHDESKTOP-6C0KM9Pms0S   Infra      <unknown>     Yes          100     Yes          Notyours   Infra      <unknown>     Yes          16     Yes          NTGR_VMB_1492654887   Infra      <unknown>     Yes          18     Yes          TELUS3238   Infra      <unknown>     Yes          18     Yes          SHAW-A63DF0-5G   Infra      <unknown>     Yes          28     Yes          Saran 2.4   Infra      <unknown>     Yes          100     Yes          (Unnamed Network)    List of preferred networks: 4 item(s)    Profile: OutOfService     SSID: OutOfService     SSID length: 12     Connection mode: Infra     Security: No     Set by group policy: No     Connect even if network is not broadcasting: No     Connectable: No      Reason: 0x00028001    Profile: Notyours-5G     SSID: Notyours-5G     SSID length: 11     Connection mode: Infra     Security: Yes     Set by group policy: No     Connect even if network is not broadcasting: No     Connectable: Yes    Profile: Notyours     SSID: Notyours     SSID length: 8     Connection mode: Infra     Security: Yes     Set by group policy: No     Connect even if network is not broadcasting: No     Connectable: No      Reason: 0x00028001    Profile: Notyours 2     SSID: Notyours     SSID length: 8     Connection mode: Infra     Security: Yes     Set by group policy: No     Connect even if network is not broadcasting: No     Connectable: No      Reason: 0x00028003   Information for Connection ID 15  Connection started at: 2019-02-09 00:46:22-652   Auto Configuration ID: 10   Profile: Notyours-5G   SSID: Notyours-5G   SSID length: 11   Connection mode: Infra   Security: Yes   Pre-Association and Association    Connectivity settings provided by hardware manufacturer (IHV): No    Security settings provided by hardware manufacturer (IHV): No    Profile matches network requirements: Success    Pre-association status: Success    Association status: Success     Last AP:  44-1c-12-16-e3-85   Security and Authentication    Configured security type: WPA2-PSK    Configured encryption type: CCMP(AES)    802.1X protocol: No    Key exchange initiated: Yes     Unicast key received: Yes     Multicast key received: Yes    Number of security packets received: 0    Number of security packets sent: 0    Security attempt status: Success  Connectivity    Packet statistics     Ndis Rx: 77     Ndis Tx: 0     Unicast decrypt success: 116     Multicast decrypt success: 0     Unicast decrypt failure: 0     Multicast decrypt failure: 0     Rx success: 0     Rx failure: 0     Tx success: 327     Tx failure: 3     Tx retry: 0     Tx multiple retry: 0     Tx max lifetime exceeded: 0     Tx ACK failure: 0    Roaming history: 0 item(s)   Information for Auto Configuration ID 9    List of visible networks: 0 item(s) total, 0 item(s) displayed    List of preferred networks: 0 item(s)   Information for Auto Configuration ID 8    List of visible networks: 0 item(s) total, 0 item(s) displayed    List of preferred networks: 0 item(s) 
Informational
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:   For complete information about this session see the wireless connectivity information event.  Helper Class: Auto Configuration  Initialize status: Success  Information for connection being diagnosed  Interface GUID: 45d472fa-7120-4df9-8ca6-322be2310d83  Interface name: Killer Wireless-n/a/ac 1535 Wireless Network Adapter  Interface type: Native Wi-Fi  Result of diagnosis: There may be problem   
Informational
Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:   For complete information about this session see the wireless connectivity information event.  Helper Class: Native Wi-Fi MSM  Initialize status: Success  Information for connection being diagnosed  Interface GUID: 45d472fa-7120-4df9-8ca6-322be2310d83  Interface name: Killer Wireless-n/a/ac 1535 Wireless Network Adapter  Interface type: Native Wi-Fi  Profile: Notyours-5G  SSID: Notyours-5G  SSID length: 11  Connection mode: Infra  Security: Yes  Connect even if network is not broadcasting: No  Result of diagnosis: There may be problem   
Informational
Network Diagnostics Log
File Name:80BDE033-F464-43D5-B967-397138147D46.Diagnose.0.etl
Informational
Other Networking Configuration and Logs
File Name:NetworkConfiguration.cab
Collection information
Computer Name:LAPTOP-MS5S7N3G
Windows Version:
10.0
Architecture:
x64
Time:
Saturday, February 9, 2019 12:47:04 AM
Publisher details
Expand
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version:
4.0
Publisher:
Microsoft Windows

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