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Contract price guarantee

Question asked by timko on Feb 14, 2019
Latest reply on Feb 15, 2019 by shaw-tamara

I accepted a Shaw value contact and I am not sure if it will be subject to rate increases. It states:

If any of your Services have a price guarantee (as identified in the service description) the monthly fees payable during the above stated promotional term(s) will not increase during this agreement as a result of normal rate increases applicable to all Shaw customers.

The service description does not state price guarantee. But the Shaw customer service rep stated that the price won't change for two years. How come the contract doesn't state that?