AnsweredAssumed Answered

Gateway bug: recording crashes gateway

Question asked by instagood on Feb 13, 2019
Latest reply on Feb 14, 2019 by shaw-tony

there seems to be an odd bug in the gateway. At random times there will be a certain recording that either crashes the gateway or makes it unusable/unresponsive.

 

details:

-play the problem pvr recording

-the bar that shows duration is clear (no orange/gold fill as usual)

-I can fast forward/rewind without issue

-at the end of the recording, when I press info on the remote, the menu that comes up shows the live tv info INSTEAD OF the info of the pvr recording

-I go into pvr recordings and delete the recording from there

-once I delete it, the frame is frozen on the screen and the gateways is unusable or crashes. Will not respond to remote commands.

-the only way I could get it to work again is unplugging the power and plugging it back in.

 

this is an ongoing issue; please resolve 

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