AnsweredAssumed Answered

Retention

Question asked by rdkg on Mar 10, 2013
Latest reply on Mar 19, 2013 by shaw-matt

I just received my email subjects that were missed on March 7th having several from clients titled "urgent task", which I obviously missed and have no idea what they are referencing because all I got was the subject line 3 days later! So I want to know what Shaw is going to do on a retention level to keep my account with their business?! I just got a job out of my home which is mostly through email and I trusted Shaw as a reliable company with my clients needs and now I could have just lost some of them because of this 'interruption in service'! So how is Shaw going to make it up to me as a client/customer because I am surely going to have to make it up to my clients and work to keep their business now! I don't like looking incompetent and Shaw has succeeded in making me, and themselves, look so to clients!!

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