No signal after power save mode

Discussion created by soso406 on Mar 2, 2019
Latest reply on Mar 21, 2019 by sandose

Hi, I recently turned on the power save option on my two BlueSky portals to free up tuners when the portals are not being used. After a day without using the portals, I turned on one of the portals, I can see the blue light lit up on the portal and was responding to the remote (the blue light blinks) but the TV says no signal. The portal is connected to a Sharp TV using an HDMI cable. However, the other portal doesn't have this issue, it is connected to a Sony TV also using an HDMI cable. I got someone from Shaw via online chat, he said he refreshed the portal and hope it can fix the problem but it happened again the next day. I can press the power button on the portal to reset it and it will come on but I shouldn't have to to that. I now have to turn off power save mode in order to avoid having to reset the portal every time. Is it possible that I have a faulty portal?

Similar to this post NO AUDIO/VIDEO EVERY MORNING but it is more specific to Samsung equipment.