Some mail is now labeled as “Shaw suspected junk mail”. Most of this mail is mail I want and had received in my inbox for many months/years. Something has changed but not by me. How can I ensure that wanted email is directed to my inbox?
Thank you for reaching out! You can certainly set up filters to whitelist the email domain so they do not get marked as spam. Please try the steps here and let me know how it goes.
Tony | Community Mod.
I hope the OP's problem was solved because no-one and nothing is solving my problem. I need the spam tag from these emails removed immediately. "email@example.com" <firstname.lastname@example.org>
I've been asking for 2 weeks. I chatted, I called, I tweeted. I regularly email the Reporting email address to no avail.
I have changed my filters. I have tried re-routing through gmail. I have tried creating rules. Nothing is working. It is a tech issue and needs to be fixed. I have been receiving those emails for 7 years with pretty much no issue. It's enough to make me change ISPs. Seriously.
We apologize for the troubles with this. Unfortunately there are times where our spam filters do mark items as spam in error - this would be a false positive. When you contacted us, did you provide any examples to the tech support team? We do have a process in place to escalate emails that are being flagged in error but it does require that we confirm some personal account details and get the examples, so it would be best to talk to tech support directly. If you've already done that, then please note that it can take a bit of time for the escalation to be processed, but hopefully we can get this fixed for you soon.
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