Did this change recently?
We did recently update the guide on Gateway boxes. Part of this update included changing the colour scheme so that there is a smaller colour bar on the left side of the listing rather than colouring the entire bar. You can find more info on that here: Feb 20 - Mar 13 | Gateway User Interface Update
It would help if the top of each line was also colour coded. The current smaller colour vertical bar can be challenging to see if eyes are older than 60. ... Old bars were fine, though I understand the need to modernize. ...
I hate this new update. Go back to the old one.
I agree this is not an improvement at all. Both my husband & I can’t see the small bar colour. Get the full colours back please!
How do I revert to the previous version of the software? The new lack of colour design is a poor choice. On the old system I was able to identify sports, movies, etc. at a glance, now there is a tiny colour bar that is difficult to see. The new design looks like something from the 1950s. And the icons look like something preschoolers would use, although to be fair, children would add colour. If you believe in conspiracy theories, I get the feeling that Shaw is trying to drive us away from the Gateway system toward the BlueSky system - a money saving scheme because only BlueSky would have to be supported. Of course that could backfire and the competition might start looking good.
I didn't even notice the new colours until I read this. The old interface was much better. Please bring the coloured bars back.
tc10, jaypal, lbshaw, bchristo, jsamin,
We appreciate the feedback and apologize for the troubles this update has caused. We don't have an ETA for when the colours will be updated to be more obvious but it is something that is on the radar as we have received similar feedback from other users regarding this change. At this point, the only thing we know is that it will be addressed in a future update, but hopefully, that won't be too far out. There is no way to revert back to the previous guide.
Tony | Community Mod.
We are getting used to the minimal color. It would definitely help if there was a little more color. Also you might like to able the color to the edge of our recordings as well.
Guess I am the exception. Much prefer it without all the different colours. I could never tell which channel I had highlighted before.
If they expand the colour bar on the side a bit, that would be OK, but please, no more colours on everything
Please go back to the previous format. The guide is so difficult to see even with decent eyes. I have cognitive impairments so this makes it a lot more difficult to discern what is what. Many things go missed. I much preferred the blue-coloured guide with full bars to indicate the difference of movies, etc. My elderly parents have complained to me about this as well. Not everyone can understand. At least have various options to choose from to set up our guide and remove some of the less needed 'options' for other things. Thanks.
As has already been mentioned, I wish the colour coding was more prominent. Perhaps the vertical bar made wider,or the letters in the listing colour coded.
I think this was a poor design change. Bring back the color coding that make it easier to identify movies, sports, and other types of programming.
Shame on Shaw for not allowing subscribers to give input on making this change.
Just returned from travelling and we see this change to the guide. Shocked ! Its Awful to say the least. Looks like some old retro 50's black and white design. The tangible functionality in the old format has totally been removed. Cant easily scroll and see the movies or sports highlighted anymore. The thin colour line on the left can hardly be seen and is virtually useless. Was there a need to remove this feature? What could it possibly be?
Does the IT team do research when these design changes are made?
Do you have user groups, and test these re-design 'ideas' on end users and get feedback?
Basics of User Interface design.
I have a background in software design, and the end user experience was of prime importance. We would never have been allowed to make this kind of change that clearly degrades the user experience, and if we did, we would have to work day and night to fix and improve, with a real, tangible, short term roll-out for the fix.
Really Shaw? What are you thinking?
Hopefully you will listen to the outcry and fix this asap.
I agree 100%…..this is a Terrible look and feel. Please moderator - go back to the old ASAP...and please do not let us wait endless months for this to happen...it is a simple and easy fix.
I am not a fan of the new update for the tv guide. Not user friendly. Please go back to the former guide format.
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