In Vancouver. So bad we completely lose the CNN channel at times. This happens frequently with CNN.
I notice you made the same post here. As recommended, please try the troubleshooting steps here. If you notice issues continue to persist, your best bet is to touch base with technical support to help fix the issue.
Tony | Community Mod.
I notice the same thing, and have tried the suggested troubleshooting methods
Are you only noticing this issue with CNN only or are any other channels affected? Do you only notice problems with live TV or does it also affect PVR content? Keep me posted.
shaw-Tony, thanks for your reply. CNN is the only channel I experience this on a regular basis. I'm not sure what you mean by "Do you notice any problems with live TV? "
radar1 wrote: shaw-Tony, thanks for your reply. CNN is the only channel I experience this on a regular basis. I'm not sure what you mean by "Do you notice any problems with live TV? "
Hey radar1 - I would assume Tony is asking if you are experiencing this pixelation problem when you are watching CNN live or when you are watching something you recorded from CNN......or if it's both.
I generally do not record CNN but I will and let you know.
On CNN only. Not sure what you mean - I have been watching CNN live when it happens .... this is the only issue I have been experiencing lately.
radar1 and budsgirl thank you for confirming it is an issue with Live TV. budsgirl are you noticing pixelation on CNN with all your TV equipment/sets or just a specific one?
Also to add, is this CNN HD? I will be setting a 24-hour recording on our test station. Let me know when you notice the pixelation or if it is just ongoing throughout the day so I may replicate this issue.
I've had the exact same problem here in Calgary for many months now (perhaps more than a year). Occasional audio drops and pixelation on CNN HD. I get it both watching live or recorded. I don't have this problem on any other channel nor does the problem occur on the CNN standard def channel. Only on CNN high def. And I get the problem on both of my TV's. I reported it to Shaw tech support about a month ago who were totally unhelpful -- they seemed to know nothing about it even though there have been numerous similar reports over the past year or 2. I tried their standard remediation procedures (unplug, plug back in, etc) with no luck. CNN HD was particularly bad tonight -- I needed to switch to CNN SD to watch it. (maybe Trump is sabotaging it).
I think there is some back-end technical issue that we're not being told about or that front-line tech support is unaware of.
Sure would like to get this fixed.
Unfortunately we haven't been able to replicate the issue here in the office and we aren't seeing any open tickets for this issue. At this point what I would recommend is contacting our technical support team when the issue is happening so they can verify it in real time. Our Live Chat team is probably the best way to do this - they're in the office every day from 7am to 10pm Pacific time. If it happens outside of those hours, we also have 24/7 tech support available by phone. You can find the contact info by visiting Shaw — Contact us
Thanks Tamara, if budsgirl and radar1 are still monitoring this thread, it would be interesting to know what PVR model you have. Both my TV's are on Motorola DCX 3400-m's. I wonder if we have that in common.
I have a 3510 pvr.
I'm on blue Sky and still having issues. also I've noticed it on Sportsnet as well lately.
Occasional audio drops and pixelation on CNN HD. I get it both watching live or recorded. krogerfeedback I don't have this problem on any other channel nor does the problem occur on the CNN standard def channel. Only on CNN high def. And I get the problem on both of my TV's
Just curious, what models are your cable boxes? Just trying to see if there might be a pattern of it affecting certain types of equipment.
The replies in the thread indicate 3400, 3510 and Bluesky pvrs have experienced this problem
TERRIBLE pixelation and audio drops on CNN HD right now. Have to switch to CNN SD (channel 29) to watch.
It looks like we had a recent ticket submitted for CNN HD video issues but it's been closed as resolved as of March 15. The notes indicate that our teams investigated and found there is an issue with the studio feed being blurry or breaking up intermittently, but since it's coming from the source it's not something we're able to fix on our end. We apologize for any frustration this has caused.
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