AnsweredAssumed Answered

Ping spikes and disconnects while gaming

Question asked by drowland1976 on Mar 24, 2019
Latest reply on Mar 26, 2019 by shaw-tony

Ever since the recent service upgrades in my area, I have been experiencing spikes of extreme latency and/or disconnects while gaming or accessing various internet services.


I have tried numerous troubleshooting steps, but the one which leads me to believe there is an issue in the Shaw network is that when I switch to using a VPN service, the problems go away. I do not want to always be using a VPN, I'd like to be able to access these services and games using the normal Shaw network.


Perhaps there is an issue with the DNS and/or routing when going via Shaw's network?


What other details can I provide to help your network engineers track down the issue?