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Internet 300 with Arris XB6 Modem - Massive Ping Spikes

Question asked by danielprehistoric on Mar 30, 2019
Latest reply on Apr 2, 2019 by danielprehistoric


I have Shaw Internet 300 with an Arris XB6 Modem. Some days I get massive ping spikes happening every 15 minutes. With a ping tester it looks something like this:Black Line represents a massive ping spike - kicks me from any online game or voice call

I'm getting spikes of sometimes over 2000 ms, both on Ethernet and WiFi. As a gamer, these ping spikes completely disconnect you from all online games except for Counter-Strike: Global Offensive(because it has a disconnect fail-safe.) I've rebooted the modem many times, only for the issues to come back within hours. I've recreated these issues on both my Xbox and PC with over 20 different multiplayer games. I have no internet speed issues, getting easily over 350 Mbps download on Ethernet and over 100 Mbps on WiFi.

This has been going on for a few months now, with some weeks seeing no issues and others having online games be unplayable.

More images:Another massive ping spike.

Perfectly fine then an abrupt ping spike.

Any help would be appreciated!