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New subscriber - cannot pay bill "We cannot process your payment at this time. Payment was not authorized"

Question asked by sonofthunder73 on Mar 31, 2019
Latest reply on Apr 2, 2019 by shaw-tamara

Hi,

 

I signed up for Shaw internet earlier this month.  While I did set up auto payments (via my CIBC Visa card) I wanted to pay the bill a couple of days early.  I have tried to pay it with two credit cards now, both of which are good, and am getting a "We cannot process your payment at this time. Payment was not authorized" error.  Note that the first credit card that I tried was the one that I saved as the default payment source for auto pay.

 

I really don't wanted to be late on payment my first bill with Shaw so can so I was hoping someone could give me a little assistance and possibly tell me what I should do.  Trying this before getting on chat with support.

 

 

Thanks.

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