Error Message When Changing Email Password

Discussion created by s.a.clark on May 6, 2019
Latest reply on May 7, 2019 by shaw-tony

I've tried to change my email password through My Shaw and get an error message telling me to contact support. I went to support and opened a chat screen. The wait was estimated as 15 or so minutes. That was over 90 minutes ago!!!


This is intolerable! Can't speak to anyone on the phone without waiting half a day and now the chat is getting just as bad.


All I want to do is change my email password and I'm directed to (lack of) support.


It's now up to 2 hours waiting for the chat.