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Audio Dropout when Replaying Recorded Program

Question asked by jazzman on Apr 12, 2019
Latest reply on Apr 12, 2019 by shaw-tamara

Audio Dropout Problem


I have an Arris Gateway with a Western Digital external had drive connected.  For several months now, we have experienced audio dropouts lasting maybe 30 seconds when replaying recordings from the Gateway PVR.  This does not happen when watching a live program.  What do I need to do to fix this very frustrating problem?