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Error 400 on email login - how to resolve?

Question asked by lisacottier on May 2, 2019
Latest reply on May 2, 2019 by shaw-tamara

One of my shaw web email accounts is getting an error saying it is no longer active, even though it has been con sisterly in use for years.  The error reads as, 


Problem accessing /service/preauth. Reason:

account is not active:[emailAccount]
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