I also have this issue. I am unable to choose the recording format on my Canuck games. Today it recorded the 4k channel even though I do not have a 4k tv. Looking at future scheduled recordings I see the 4k channel always used and the regular HD channel is not recorded leaving me unable to view my recorded games. First of all, why is there no option to choose regular HD versus 4K ultra HD when setting up recordings?? That is a bug!

second, when trying to access content on the blue curve website I’m told that my “system isn’t compatible with BlueCurve TV””

Come in Shaw jump into the 21st century. Linux is not some cryptic, nerdy OS, it is a modern, secure platform that has the well-respected Firefox browser, the same one used on windows, so your claim of “unsupported” is a pure FAILURE on SHAW’s BlueCurve PVR service. Hire some folks from Amazon Prime. They have zero problems supporting 4k over the wen to my ff browser for years now I have had 4k content accessible via their website on my Linux OS Firefox browser that I have watched on my 4K capable desktop monitor.

im sure you realize your main competition, Telus has better 4K support and a “smarter” remote that can exclude 4k recording when setting up a recording. Prices are comparable. Little annoyances like this are what spurns otherwise satisfied customers to look elsewhere. I am not looking at Telus service as a possible option for a more headache free experience.