I'm trying to watch some shows using the CityTV app - Catch-22 and The Orville, to be specific. I log on using my Shaw ID, but when I try to play any episode, I get the error "The episode exceeds the viewing period acquired by your TV service provider". This happens on 2 different iOS devices, and when I try and watch in a desktop browser, I get the same error. Some other shows work, so I'm guessing my ID does work somewhat? I am paying for CityTV with my TV subscription.