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Shaw & Equipment Selection

Question asked by johnnyfive55 on May 13, 2019
Latest reply on May 25, 2019 by rickatk

Wi-Fi issues with the Htiron are ubiquitous and persistent despite Shaw's efforts.  Dropping Wi-Fi connections, dropping entire bands (5 GHz, in my case).and I'm pretty sure I'm not the only one who's experiencing erroneous Host Names on devices (duplicates, mis-identified devices).

 

  1. Does Shaw offer alternate solutions? Maybe Modem only boxes so customers can buy/use higher quality Wi-Fi Routers?
  2. Is Shaw looking at reviewing alternate products and manufacturers?
  3. What, if anything, is Shaw doing or planning to do about these issues? (Other than hiring more tech support staff :-)

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