Customer Retention/Loyalty Care Disappointment

Discussion created by eni9ma on May 28, 2019

I've been a Shaw customer for over 10 years. My friend told me about a loyalty promotion offered by Shaw recently. She was offered Internet 600 with BlueCurve on a 2-year term for $61 after taxes per month. So I called Shaw and asked about it. The representative stated that the offer is only for new customers. So what is the point of being a loyal customer when I have been with Shaw for over 10 years and my friend was able to get the exact same offer successfully, yet I am not able to?! I don't understand!

Time to switch service provider!