AnsweredAssumed Answered

Why does my recording or on demand movie just quit and return to the menu?

Question asked by jimmyber04 on Jun 2, 2019
Latest reply on Jun 19, 2019 by shaw-tamara

Lately, with in the last week and daily, when watching either on my PVR or on demand or steaming the program that I am watching will cut out and return to the menu.  I will try to continue watching and it will just return to the menu and will not let me return to my program.  At first I thought it was just the one box, but it is all of them and my PVR.  I have restarted my boxes and PVR and sometimes this works.  I have never had this issue until now, figured there was a programming issue and would be resolved by now.  Last night we rented First Man and it cut out on us.  We tried restarted the box and it would not work so we went to bed not finishing the movie.  I hope this issue will be resolved soon because now it is becoming annoying and frustrating.