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Why does my download speeds keep getting down graded each new billing cycle?

Question asked by jayf on May 23, 2019
Latest reply on May 27, 2019 by shaw-tony

Back down to 300 after I got my new bill500+ after “the fix” I had this issue last month also after I got my new bill. I’m paying for 600 after I got a new bill my downloads speeds got locked to 300 after talking to support for a while they “fixed it” so I thought until today I got my new bill and my download speeds are once again locked to 300 why is this happening?