AnsweredAssumed Answered

Losing wifi connection

Question asked by appreciatesallassistance on May 23, 2019
Latest reply on May 24, 2019 by shaw-tamara

Several times during the day, my device lose wireless internet access. The icon indicates that I remain connected, but the web browser or app displays a message that a requested action cannot be done because I’ve lost contact. Usually I can reconnect by toggling the wifi on my device off and on. Less commonly I need to unplug the router/modem. The problem seems worse when more than one person is trying to use the internet. Please, I hope you can help with a solution, as my family has become rather frustrated with the situation.