techid1

Blue Curve POD Installation

Discussion created by techid1 on Jun 6, 2019
Latest reply on Jun 7, 2019 by shaw-tamara

I went through all the steps, got the Blue Curve pods all "connected" and green lights.  But I can't get anything to connect to them.  I mess around with it for quite some time, still not getting a single thing to connect to the "greater range".  Finally, I call support and get a call back.  I am then on hold a long time as it had to be put to the "pod" department, and i am told that there is a 24 to 48 hour wait for them to get "fully activated" at the "back end".  Then I am told that it could be 72 hours and that they "don't have a way to talk" to the back end people to influence the process.

 

So how to you troubleshoot an issue if you "can't talk" to the people who run the "back end " for it?  And why doesn't anyone tell in advance about the either 24 or 48 or 72 hour wait? Is this true or is it nonsense?  

 

As of now, I have lost a lot of time, which is 100% wasted, don't have the functionality and have nowhere to turn....

 

Has anyone else had an experience like this?

 

I find it very unacceptable.

Outcomes