AnsweredAssumed Answered

Recording skipping backwards, menu hanging, playback unavailable

Question asked by finagle on Jun 25, 2019
Latest reply on Jul 5, 2019 by shaw-tony

I've started having several problems over the past few days and weeks.


1. I'm watching a recording and during playback the scene pauses then skips back several minutes without me touching the remote.  This happened 4 times today.

2. Same as issue one but then the playback exits and I get an error message saying the recording is unavailable at this time. I have to wait a few minutes before I can play it again. This happened once.

3. I've been watching a recording and when it was done I'd exit to the menu.  The menu would be then be stuck on the screen.  The channel would be playing in the background but gateway won't respond.  I can't change the channel or get out of the menu.  The unit blinks it's green light when I press buttons on the remote but nothing happens.  I have to reset the gateway with the power button.  That's happened at least 3 times this week.

4. I was watching some movies and shows on demand a few weeks ago and I had a similar problem to #2.  Between midnight and 2:00am I'd be watching and the playback would exit and say unavailable and I'd have to wait 10 to 20 minutes before I could restart it.  I haven't had it happen for a few weeks but i haven't been watching a lot of on demand shows lately.


Anyone else having these problems?