AnsweredAssumed Answered

Transaction fee charge

Question asked by kjabs on Jun 29, 2019
Latest reply on Jul 15, 2019 by techjunkie

Hey there, we just recently upgraded to Shaw blu sky and since I’ve got my most recent bill I noticed that Shaw is trying to charge me transaction fees for unreturned equipment. The problem is that the old equipment was returned by the installer who upgraded us. I called Shaw about a week ago to say that the old equipment was returned by the tech. They said they had to put in a request and such to reverse the charge. A week later and my account balance has not changed, (the transaction fees have not been reversed) just curious how long it takes to get something like this sorted and if I should call Shaw back since I have not heard anything yet, thank