AnsweredAssumed Answered

Emails from PCid.ca always delayed by 15 minutes

Question asked by dcmbrown on Jun 30, 2019
Latest reply on Jul 10, 2019 by shaw-kirk

Recently pcid.ca (the PC Optimum program by Loblaws) implemented 2-step verification for their collection of sites, which is great, but unfortunately the verification code never arrives in time because it has a 10 minute time limit and never arrives sooner than EXACTLY 15 minutes. This is possibly due to a combination of improper mail record setup on their end, and Shaw's mail scanning. I've only encountered this with PCid (afaik) and a password reset email from the same service arrives in seconds.  

This is an analysis from the Google GSuite Toolbox MessageHeader Analyzer (https://toolbox.googleapps.com/apps/main/)

 

 

The 15 minute delay is caused by a dmarc failure.  The message headers below also state that.

Return-Path: opcns-bounces-us2_ww@oracle.com
Received: from mi04-ssvc.dcs.int.inet (LHLO mi04.dcs.int.inet)
(10.0.153.221) by cds104.dcs.int.inet with LMTP; Sun, 30 Jun 2019 01:33:28
-0600 (MDT)
Received: from chclsmtp04.us2.oraclecloud.com ([160.34.15.21])
by cmsmtp with ESMTP
id hU6UhP6OpQDikhU6WhT5me; Sun, 30 Jun 2019 01:18:28 -0600
Authentication-Results: mi04.dcs.int.inet;
dmarc=fail header.from=pcid.ca
X-Authority-Analysis: v=2.3 cv=V7EDLtvi c=1 sm=1 tr=0 cx=a_idp_d
a=ddyF+tiELePKXMS2eBfTgA==:117 a=ddyF+tiELePKXMS2eBfTgA==:17
a=dq6fvYVFJ5YA:10 a=IoeQSOh0AAAA:8 a=y-PgIkTeAAAA:8 a=tKyUNxqEAAAA:8
a=HM7mAMMlAAAA:8 a=HmSVgsQxAAAA:8 a=fv0mHEm4d2IzW44KPNcA:9
a=ooIwZ-kpNr9UwMUp:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=QEXdDO2ut3YA:10
a=KmDxrYuWIOYA:10 a=IS0t7KeZx0YA:10 a=ErelB5rPNmYA:10 a=rY13NUt1zvYA:10
a=Pli-nbMpJoEA:10 a=1VJp-WBcf-J7EjfV9OLN:22 a=zgOvFr3Wjpm6jes0aly8:22
a=aa3DgtA33DjNWkzrWxjJ:22 a=yiiqq336LVpqLalZzuXZ:22 a=NWVoK91CQySWRX1oVYDe:22
a=p-dnK0njbqwfn1k4-x12:22 a=_hyYNvADqARqR-FynfF2:22
MIME-version: 1.0
Content-type: multipart/alternative;
boundary="Boundary_(ID_GrCSlpeqrZLpyAndX3kXPA)"
Received: from chclmv0209.usdc2.oraclecloud.com ([10.193.143.30])
by chclsmtp04.us2.oraclecloud.com
(Oracle Communications Messaging Server 8.0.2.1.20180104 64bit (built Jan 4
2018)) with ESMTP id <0PTW00CBNHMQTAC0@chclsmtp04.us2.oraclecloud.com> for
<redacted>@shaw.ca; Sun, 30 Jun 2019 07:18:26 +0000 (GMT)
Date: Sun, 30 Jun 2019 07:18:26 +0000 (UTC)
From: no-reply@pcid.ca
Sender: no-reply@pcid.ca
To: <redacted>@shaw.ca
Message-id:
<2338d854-1294-41f8-a335-396c6ca963e0.da98bb42-86a5-40e1-abb7-c6829ef4f6e3@cloud.oracle.com>
Subject: Your code is 773162 / Votre code est : 773162
X-ORACLE-NOTIFICATION-REQUEST-ID:
notification/idcs-a0da8171e4814c39862d437e0aea2b6e/.IDCS-CORPIDCSUSCOM/api/v1/components/common/notificationTypes/default/notificationRequests/da98bb42-86a5-40e1-abb7-c6829ef4f6e3
X-ORACLE-NOTIFICATION-RECIPIENT-ID: 2338d854-1294-41f8-a335-396c6ca963e0
X-CMAE-Envelope: MS4wfA6kP0WKX3elXzsb1mt4VlCZQPUpqiUIY7WSTNbGTzPDSznXOMn9FnQ1c7BmTMHTYPVOGD8KpqwdadQXcJ4fJhpQIaLBBtICGY7r0lFt5LBwGM05XAgO
2PSy3IG9cafjvbeMrFCOn5nwBpxi8u3LRehYcvTFhXcQxvmHcbHCqcWOegHjx1u3I/UaIVuKEtiEsCUpVKZoP4HjL4HTD6wb3gc=

 

I'm emailing pcid.ca about this as well since their dmarc setup is broken.

Can someone from Shaw Support comment on this? (eg. we'll fix this as we're partially at fault by doing <X> / won't fix. entirely not our problem )

 

Thanks

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