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Why does the sound not synchronize with the actions? Sometimes there’s about 3 seconds between voice and lips movements.

Question asked by goman on Jul 8, 2019
Latest reply on Jul 11, 2019 by shaw-tony

You can hear a voice or sound and then up to 3 seconds later you see the lips or actions move! After resetting the STB, everything synchronized again for a few days and then we have to reset the STB again. This NEVER happened with Telus so why does it happen with Shaw?