another suspected junk issue ?

[#1]

Hello out there.

I'm having an issue.

When I send email from my android phone (using bluemail and my default shaw email account) the suspected junk gets appended to the subject. If I send from shawmail or the computer there's no junk added.

I've looked at the other threads with no success, I've removed the "signature with a  link" from my email app. My IP isn't listed at the spamhaus project.

So the problem is MOST people I email have Shaw accounts so the emails from my phone are going to their junk, including mine, and not getting downloaded. Once I login to shawmail and set as not junk I get the ones I sent to myself while testing.

Any ideas what might be causing this?

It's an LGG6 Android 8 with Bluemail. Same happens with LG's default email program.

[shaw-tony]

Hey boight,

There may be something on your LG phone that is attaching a link or something to get flagged. Do you have another wireless device to test if the same thing happens?

Cheers,

Tony | Community Mod.

[#3]

I have my moto G6 here and same thing. Subject gets the suspected junk mail added.

Upon further investigation all mail sent from my shaw email accounts gets the appendage. Apparently I was mistaken yesterday as even email from my computer (hardwired) using (thunderbird) gets it added. On the bright side no problems if I use webmail.

This is awful. And worse I don't for how long it's been going on. I receive emails with no issues on all devices.

Oh.. and it gets worse. email from the wife's phone (shaw email acct) also has the appendage. I don't know if it effects all her recipients.

p.s. I don't see any link attached to the emails. I can send you one and you can check for yourself.

So logically, now both hardwired and wifi has the issue so it's either a setting in my Hitron modem/router or something closer to your end.

[shaw-tony]

 Can you use a different 3rd party email client or the one included with the devices to see if the issue persists? It may just be an issue from Blue mail as I haven't heard of any other reports of this issue. If the issue lies with Blue mail, I'd recommend touching base with them to resolve the issue. I checked your email address for any spam issues and don't see you flagged.

[#5]

So.. my wife's blackberry with default email, my moto g4 and LG g6 using two different email apps and the home computers all get flagged. This is using any of my 7 or so shaw email addresses.

I can send and receive from my Gmail account no problem.

I can forward any received email to shaw email accounts and it doesn't get flagged.

[shaw-tony]

boight that is super odd. Are there any special signatures you are using? I'll send you a DM to your Community Inbox so you can list the email addresses and to send me a test email.

[#7]

I've checked with all my @shaw recipients and they're all getting my emails in the webmail junk folder.

I've been sending from 4 different email accounts, 4 different devices (3 wifi and 1 hardwired), each with their own email client and it's always the same.

I've checked my IP and it's not flagged.

My gmail works fine

What da heck?

[shaw-tony · Accepted solution]

 super odd indeed. I will continue our conversation over DMs.

[Boight]

Hmm.. since the shaw update here, I've lost the conversation. Awaiting your reply/ideas.

[shaw-tony]

Hey @Boight I have sent you another direct message regarding this issue.