I noticed that the logo is missing on SpeedHD on the Gateway. The station itself changed the logo months ago to Fox Sports.
I Noticed that too. Why?
It's not just the logo that's missing, the whole channel is gone from the Gateway. You can still see the '234' in the guide listings but there is nothing showing for listings at all.
Oddly enough, on the HD Guide on my 3200 shows the channel and logo but won't tune to the channel and the listings show 'TBA'.
On my old 3400 with the original guide, all is as it should be. The listings are all there and you can watch the channel.
I'm talking with a rep on the phone now, trying to sort it out and so far a channel refresh on the 3200 has at least allowed me to tune to the channel (48 in this case but it is in HD so it's actually 234, or however that works) but the guide still shows 'TBA'.
Stranger still, it turns out you can go to the vertical guide and everything is normal on the Gateway. I'm now through to Gateway support and they are seeing the same thing so there does seem to be a bigger problem here.
EDIT: It turns out I can tune to the channel by going to the one above or below it and using the 'Ch+/-' buttons or by using the '2,3,4' method. It just won't allow me to tune to the channel from the grid guide. When I turned the TV on this morning, it was blank and sitting on SPEED from watching post race coverage yesterday. This 'blank screen' may just have been the box having gone to sleep overnight though.
Second EDIT: This is being escalated as they can see the same issue in the office.
Perhaps our TV product expert tyler can share a comment here?
I get the channel here, but logo is missing. started yesterday.
Checked my DCX3400 earlier, that channel showed Fox Sport HD. Missing logo in "Gateway" kind of ruin the beauty not Nice!
Its no wonder that any major update takes forever on the Gateway, when something as simple as a logo update takes Arris days or weeks.
We have our guide provider for Gateway and the HD Guide investigating .
With the channel re-branding in August, we think the have confirmed that the actual channel sources may be have been altered. In other words, the guides are looking for a channel identifier that no longer exists (so it can't find the logo).
We will keep everyone updated on progress.
Did checked, missing logo, it's filled/ back now Thanks.
Still missing here as well as the new Global News channel.
Are the logos for Speed HD and Global BC1 up yet?
This morning they weren't. I'm not in front of the TV now, I'm "working", so I'll check later.
Speed logo isn't showing in Winnipeg either.
Just checked, no go here. Funny thing though Space has a new logo and its up, don't know for how long though, just noticed it now.
I checked on our Gateway here in Vancouver and we don't have a logo for either Speed HD or the new Global BC1 HD.
Tyler noted here on March 12 that the guide isn't finding a logo for Speed HD. I'll check and see what progress has been made. It would also explain why the new Global BC1 doesn't have a logo yet either.
The odd thing with this is that Speed SD has a logo.
NOT in ST.Albert,Alberta no speed logo.
ya it's only been missing for 3 or 4 weeks now. in ST.ALBERT,ALBERTA.. Shaw is amazing.it's no wonder Shaw gateway takes for ever get code updates.it's SHAW excellent customers service once again.
Speed HD logo is back, still no BC 1.
Retrieving data ...