I see to have deleted an important email. How do Iget it back?
If you read your emails on our Webmail site, try the recover deleted items option:
1. Login to http://webmail.shaw.ca/.
2. Right click on Trash
3. Click Recover Deleted Items
The available emails go back to 6 Feb. What I need is from 14 Jan. How do I go back further?
As well, this is an email that I sent out, not one I received. When I looked at the emails after clicking on 'recover deleted items', I saw that that they were all emails I received and I didn't see a way to look at ones I sent. Any more info would be helpful.
The tool that we have available to restore deleted messages will only bring back messages that were deleted within the last 7 days. This tool will bring back any messages that were stored in Webmail, including deleted sent items. I've sent you a DM so that we can try running the tool from our side, to see if we are able to restore the messages that you're looking for.
Retrieving data ...