I am on the 20/.5 account
Yep, this has been happening to me as well, both today and yesterday around 4-11pm PST, going back to "normal" speeds past 11pm.
Speeds returned to normal today at 8pm.
see totally thats what I would like to see thanks for that. See what I mean that .10 is all the differnce how many packages are on each . See thats impossible to tell the network empact of something like that the pin g vs upload vs download throuput. Too close to call one would have to know how many customers are on each and what individual devices get. Impossible to tell.
Started happening again tonight at around 9pm, though not as bad.
OMG, our connectivity has been crappy for over a week now! Constant Intermittent dropped connections, hours of phonecalls with Shaw, more hours, moving, checking and resetting modem and router. After being told that it must be the wireless router (which was installed by Shaw) we finally went out and bought a very pricey "quality" router and asked Shaw to set our modem to BRIDGE MODE which effectively disables their SMC wireless router.
Still dropping the connection so will phone Shaw AGAIN tomorrow I will tell them "it's not me, it's you." All this started around the same time as their email debacle March 7th, so something's not right with them and I am entirely frustrated after upgrading our package to get faster broadband!
Hi atn and jb3,
How do your speeds compare when you have a single computer directly connected to our modem? Additional troubleshooting information can be found here Slow Internet Speeds, or let me know if you still need help with this.
Unbelievable! Was just finishing a rather long reply and my connection was dropped and I lost my response to you and my internet connection! Our new wireless router is working famously (nice strong signal) but we are still experiencing random / intermittent dropped connections to the ISP provider (that would be Shaw, would it not?). It's just come back now and I have good download speed at 43.99 (really good) but upload is only at 0.56. At times I can't even connect to speedtest.shaw.ca to run a test. These troubles started out-of-the blue around March 6 or 7 and we had not changed moved or added anything in the house.
My brand new Mac (only a week old) seems not to be able to find a connection to the ISP at times but shows a strong wireless connection.
Makes me wonder what is going on in our neighbourhood or are connections being dropped due to Shaw's move to the new building?
From what I understand, you were experiencing connection problems through the wireless modem Shaw provided, and are now using a different router with your modem in bridge mode, and yet you are still experiencing connection problems through wireless. How does your connection compare when you test with a wired connection directly to our modem?
The reason I ask is that there may be sources of wireless interference in your environment which may cause connection drops through wireless, regardless of what router you are using--and this does not mean that there is a problem with your router. Sometimes, this can be resolved by changing the wireless frequency (channel) on the router. However, you will first need to determine if this is happening even with your computer connected to the modem directly.
If problems are experienced when wired directly to the modem, this could definitely be a problem with the modem. Please be sure to let me know if you find this to be the case.
Can you guys do a tracert to 22.214.171.124 when this is happening to you? I've been having the same problems recently and have a support ticket going on with Shaw waiting to hear back from them. Just wanted to see if you guys have the same issue... Here's a trace I sent to them yesterday from a PC directly connected to the modem.
That isn't bad, that is what I usually get on my 100/5 service in Winnipeg if I want to use the internet during normal waking hours.
**** If a Shaw employee sees this can you message me? I need to know if the employee that has been issuing my saturation credits for last 7 months is still with you. Hasn't credited or replied to my emails and screen shots of speeds for last 1.5 months. Thanks*****
jennocide, see my "another promise broken" thread, I'm in the Tyndall Park neighbourhood. Hope that they have been giving you a 50% credit.
more than that, I hope you have got better than 50% =)
Nope 50% was it, but it will be more now. Except I'm tired of the crap excuses and changing dates, so I don't think I can be bothered fighting this bullsh*t anymore. Time for slower, but usable internet and a much better selection of HD programing I think! Shaw obviously doesn't think the $160.00 a month they get from me is needed, but I know Bell and MTS seemed to like it. The ONLY reason I switched to Shaw was the promised high speed internet service, and it's the only thing they can't deliver.
yeah sad part was my last bill says next month my services are going up 7 dollars lol.
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