My remote on my DCT 6416III just stopped working. It won't do anything... Changed the batteries, shut the box off for 30 - 60 seconds, pressed cable on the remote and it will not do anything.
When you push the CBL button on the remote, does the power light on the remote flash red? And if you go up to the HD box and push channel up or down, does the channel number on the HD box display change?
That will help us find out if the issue is with the remote or the HD box itself.
Hi Lance, I called Shaw and spoke to a rep who took me through several checks and codes. It ended up being the remote and not the box. I swapped remotes and it's working fine now. Thanks so much
You're welcome! The important thing is that everything is working for you now. ◕‿◕
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