I called Shaw and told them that I cant access Shaw on Demand. They tried reseting my box a few times but it didnt work so they sent a tech to my house. He told me that I had to reformat or defrag my box. He told me how to do it so I could watch all of my recorded programs first. After doing it, I still cant access Shaw on Demand. I reformated it took a few seconds, I'm wondering if I need to defrag, I tried to do this but wasnt able to. Help!!??