Suddenly this morning my channels 2-49 went missing. I only have the basic package and the channels from 50+ work.
What happens when you go to the 'missing' channels? Are they just not in the guide?
They are just snowy channels and no audio.They want to come in but nothing.
Digital terminal or no?
All the channels the same? If 2-13 are affected as well, it isn't DNU or antenna/air related
no digital terminal and yes all channels below 50 are like that and say no signal, it is like the old days when you didn't have the rabbit ears/antenna attached or it was really weak signal.
If you get just snow/static on all channels below 50, you get a few that come in above? I'm thinking you need a service call to check to see if you had a filter added to your line.
There was a filter added awhile ago yes but it was fine this morning and then poof they went. Oh well thx i'm prob just go with a different provider
I ment, someone may have put the wrong filter on, as part of the DNU upgrades in your area, and put on one that took out all analog TV stations.
Are your channels back? If not, let me know and I can take a look at your account for you, also see if we did a DNU upgrade in your area.
Hi Lance, No we are still only getting the basic channels from 50 up.. 2-49 of the basic ones arent comming in.. can tell there is a filter cause can see it thru the snow on the channels
Okay, I've sent you a private message. If it is a filter issue, we'll take care of that for you.
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