Our phone is not working and the phone modem has no lights at all. I've done everything to try to get it up and working. When someone calls they go directly into voicemail. Does my modem have to be replaced??
Hi firstname.lastname@example.org, sorry to hear about your phone service. We can very likely fix this without replacing your phone modem, as it's usually a signal issue. Can you give the steps here a try first?
No Dial Tone on All Phones
Let me know if it's still not working though and I'll get in touch with you through private messaging to get your account details.
Edit: just realized you said there are no lights at all. In addition to the steps above, can you try removing the power cable, unscrewing the coaxial cable and then taking out the battery? The steps to take out the battery are here: How to remove the battery from your Digital Phone Terminal . After 60 seconds, get the battery and the cables back in and then check the lights and for a dial tone.
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