I have done and redone all the instructions to set up email including remote access, a valid password and incoming/ougoing email server names and the additional settings for outgoing server and Pop3 set up and it still "fails"
What error message is Outlook generating?
login failed ERR
Have you tried logging into webmail.shaw.ca with the same login credentials? I am wondering if your username and password are correct.
Are you still having trouble setting up your account in Outlook 2010? Were you able to log into Webmail (http://webmail.shaw.ca) as delection suggested? Please let us know if you still need assistance with this.
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