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Outlook Express not downloading emails off shaw server

Question asked by jennd74 on Mar 22, 2013
Latest reply on Mar 26, 2013 by shaw-lance

I need to close one of my shaw accounts however I need to keep the emails that are currently there.  I have tried outlook express and thunderbird but it's not downloading the emails off the server.  I have checked webmail and they are all there but I can't get them into outlook or thunderbird.