AnsweredAssumed Answered

Phone - No Dial Tone (Calgary) Mar 27/13

Question asked by [shaw]ali on Mar 27, 2013

Hi Community


Some customers in different areas of Calgary may be experiencing a loss of dial tone. We are currently investigating the cause of these issues and are working towards a fix. In the meantime you should be able to restore your dial tone by a reset of your Shaw Phone Modem:




Here are the two fastest methods to reset your Phone modem:


1) Pin hole reset doc: How to perform a DPT Pin-hole Reset

2) Powercycle doc: How to remove the battery from your Digital Phone Terminal


If you are still unable to get dial tone, please reply to this discussion and a Community Moderator will assist you as soon as possible.

Thank you for your patience.



Your Shaw Community Moderators



Update 3/27/2013 - 5:30 PM MT

We have received an update from engineering that the issue is now resolved.



Community Mods