Since you take forever to answer the phone, perhaps you'd be good enough to tell us who was voted off "Survivor" tonight, since we lost the last 15 minutes of the program on Channel 11 - after spotty reception for the previous hour, at least. And perhaps while you are at it, why can't you put a pre-recorded announcement on your support line which would save us all a lot of time? It hardly seems like you care about your customers and our calls are certainly not "important to you". If they were you'd have sufficient staff to answer!!