In the old guide you could just go to the next channel, but now you have to select something in the pop up before you can go to the next channel.
Very inconvenient. Can this be fixed?
Is it asking for a PIN on every channel change?
Have you set up a PIN and does this work when changing channels?
I have seen this before and it can be fixed, may need a shaw-moderator to clear the parental settings on the set top box.
No, only on the channels that are restricted by the parental control setting. In the old guide I could just go to the next channel with without doing anything, but with the new guide I must cancel. That's 2 extra keystrokes, one to move down to the Cancel option and another to enter it. I have a parental setting restricted to PG, so you can imagine what it would be like if I have to go though a bunch of 14+ channels. Hope that is clear enough.
I tested on our office DCX3510 and this did come up on a few channels for us too. Our developers keep an eye on this community and are always looking for ways to improve it. I'll pass this one to them.
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