we have not had a phone or tv for two and a half days. the only service we have is internet. i have reset the box and also checked all connections. we only have two lights on.---power and ds. no other lights are on. we have no dialtone. when we signed on with shaw we were told even if the cable was off, we would still have a phone. we need some`one to come to our home and fix this. we need to have a phone for medical reasons.we live in a rural area and need to have phone access.