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how to correct billing error

Question asked by bcb on Mar 31, 2013
Latest reply on Mar 31, 2013 by hitesh

Shaw mods - how do I get a billing error corrected? can you help me


just got my new monthly-format bill (was on 3 month billing) and notice a PPV charge for something I did not watch. the date on the charge is Dec 26, the day I got my 3510 / two days after getting my 3200. At that time I was having all manner of issues with the boxes... system freezes, many reboots, menu or other remote buttons not responding, all the other various issues, until things stabilized many weeks later. I can only guess that during one of the remote or menu freeze episodes that somehow PPV accidentally got ordered. but I certainly never ordered nor watched any PPV program