I can't open attachments (including emails from Shaw support!). What do I need to do to change this?
We will try and reset Internet Explorer next,
Tools - Internet Options - Advanced - Reset
If that helps great, otherwise, might need a shaw-moderator to fix your account, I've seen a couple examples of this, and it has sometimes required something corrected on Shaw's side because the reset didn't fix it.
What are you using to read your email? I know the default email client in Windows 8 has this issue...
I'm on Windows 7.
What are you using to read/check your email?
Unfortunately I have no idea. Whenever I try to download the attachment, I get the request to open, save or save as. When I choose "Open", nothing happens.
When you have everything closed, or you first boot up your computer, walk me through step-by-step on what you do to try and download an email (and attachment)
- Boot up computer
- Open Windows Explorer
- Got o Shaw mail and login
- Choose email with attachment
- see: attachment name with option to download or remove
- I choose to download
- Box opens with the option to Open, Save or Save As
- Choose Open, nothing happens
Yup. Shaw Webmail 2.0
Ahhh... Thats what I was looking for...
What happens if you choose Save instead of open, what is the attachment? What kind of file?
Do you have another browser you can use? Firefox or Chrome?
The attachment is my cable channel line up with Shaw. "My_Shaw_Lineup_pdf?auth=co&loc=en_CA&id=15960&part=2&disp=a"
When I choose "Save", the save as window opens. I chose to save on the desktop and nothing happens. The window doesn't close, flicker or change
When I choose "Save As", the same windo opens. I changed the file name to "My_Shaw_Lineup_1" and a box pops up saying it couldn't be downloaded. Options to retry, cancel or view downloads.
What do you think? I don't have another browser I'm afraid.
Will try it and see how it goes! Thanks!
Did Kevin's suggestion of resetting Internet Explorer's cookies and cache fix the issue for you? Are you able to open attachments inside Webmail now?
Hey Lance! It worked! I don't know what I've allowed now but I can open the attachments now. Thank Kevin for me!
Retrieving data ...