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Multiple copies of the same email

Question asked by ravenstein on Apr 4, 2013
Latest reply on Apr 8, 2013 by shaw-matt

I help one of my elderly friends out from time to time. Him and myself are both Shaw customers.

Lately he has randomly received an email plus multiple copies of the same message. Sometimes over a dozen copies. It doesn't happen to all of his incoming messages and it is fairly random. If he receives multiple messages, the entire group has the same date and time. It's not as if they come in at different times during the day.

He uses Incredimail as his mail client. I am sure his mail server settings are correct.

This has started sometime last month and hasn't resolved itself.

We're both scratching our heads.

Any tips would be appreciated.

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